>>81894184True, except that the companies that go full "the customer is our bitch" are the ones that have people hooked in and won't leave due to sunk cost or any other reason. Think EA, Blizzard, xitter, youtube, twitch. Same with vtuber corpos, NijiJP has diehard fans and HoloEN fans will always watch their content, despite all the complains and crying you constantly see on the catalog.
NijiEN is another story, not because the western customer is smarter or anything, we are all equally retarded. It's just that Riku didn't wait to bait more people in before starting the usual anti-consumer tricks. So no one else is going in and the few people that stayed aren't enough to make them numbers to convince their investors.