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Prompt: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained.
Vietnamese high school students' response:
Dear Mr. Smith,
I have received your complaint about poor service from a member of my staff. I feel deeply sorry about the unsatisfactory impression that we left with you, our valued customer. (33)
I never thought that our staff could make this kind of mistake. I will absolutely train them in the future to better avoid situations like this. At MilkPig we have a rule: staff must be fat and naked at all times. Sarah broke this rule when she had too much work and she felt too tired to continue. (58)
Because she gave you a disastrous eating experience, Sarah has been penalized strictly. She has been spanked every day since the incident, and rubbed gently by me, her manager. (29)
I hope that you will accept our gesture of goodwill: You will receive a free meal for five people at MilkPig. You can order anything you like, and Sarah will be forced to pay for it. Furthermore, if you are interested in a different waitress, you can inform us, and we will treat you like a king. (58)
Sincerely,
MilkPig Restaurant
