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I deliver pizza on the side in addition to my main job a few nights a week.
Its pretty shit, to be honest. We supply our own car, our own gas, our own repairs, our own insurance, etc. We get $5 per hour, which is far below minimum wage. We literally risk our lives in aggressive traffic to bring you your order, which is supplied to you at bargain prices because we work for less than minimum wage. The store charges a $3 "delivery fee" that us drivers don't see a penny of. This often justifies customers into not tipping.
AAA calculated the average cost per mile of driving a car to be 60 cents per mile. We frequently drive 3-7 miles to deliver a single pizza and get a $2 tip. On bad nights, you might literally be paying to work, when you factor in the cost per mile and depreciation on your car. I had to sell my car and buy a Toyota Prius to save on gas in order to make delivering pizza viable still. We have a couple guys who deliver in large pickup trucks - They are literally paying to work and they don't know it.
Pizzas are often late due to mismanagement and poor mandatory policies from corporate. Corporate at my pizza chain instated a rule a couple years back that 90% or so of deliveries must be "singles." That means that the driver can only take one order with them - Even if there were two orders placed at the same time for houses on the same street. This results in a myriad of problems - First is that there are far more cars on the road than needed to deliver the food, increasing waste dramatically. Second is that the drivers are making less money. Instead of getting two tips on a run, we get one, cutting our pay per mile in half. Third is that once the rush is over, there are far too many drivers for the number of orders we get. We either end up standing around cleaning stuff, or get sent home. Its just a clusterfuck.
More to follow.