>>10171652 >You will satisfy your interests better if you talk about where you would like to go rather than about where you have come from. Instead of arguing with the other side about the past — about last quarter's costs (which were too high), last week's action (taken without adequate authority), or yesterday's performance (which was less than expected) — talk about what you want to have happen in the future. Instead of asking them to justify what they did yesterday, ask, "Who should do what tomorrow?"
