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Customer service here is absolutely terrible. I've saved a quote because I couldn't write it better.
"Cheque Republic is a long-standing uncontested winner of Worlds Worst Customer Service Award given by the Federal Association of Gastronomy Services (FAGS) because a government study once inidicated that patients with clinically proven aversion to people could best be cured by working as waiters. This way, they would slowly get used to the hated object by facing it on a daily basis.
Practice has proven the study wrong but the tradition continues because as all Checks excel at the national sport of screwing other people over, the restaurant owners don't pay these poor sorbs citing that they provide a healthcare service, and as customers are part of their treatment, the patients actually have to pay the restaurant a provision for each customer they serve. Obviously this doesn't help the already miserable motivation of these haiters and explains the "what the hell are you doing here, I wish you were dead" frowns on their faces when customers come in.
Over the years they have developed more or less successful tricks how to drive customers away and avoid having to pay the provision. First they ignore the customer for about 20 minutes, if that doesn't work, they will bring the menu and ask for an order right away, so unless the customer knows what he wants immediately, they can ignore him for another 20-30 minutes, and only the most persistent customers manage to actually order anything. Appetizers or soups are supposed to be eaten in 30 seconds and are brought exactly that long before the main dish, and complaining about food or not tipping at the end can lead to verbal abuse or even violent outbursts, after which the patient is sentenced to more years of waiter-therapy and the vicous circle continues."
