I was at work the other day when somebody called and wanted me to transfer them to the special events department. Apparently, I was supposed to put them on hold line one and then say on the intercom:"Special events line one, special events line one!" However, I didn't know how and my coworkers laughed at me. I asked them to teach me since I am new but they didn't want to. I wanted to cry. Will somebody help me? I kind of dread going to work tomorrow and need to learn how to do better. I'm sick of being called dumb..