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>buy new mountainbike at (once) reputable shop
>take delivery
>stem is noticably misaligned
>no big deal, it happens
>fast forward a few months
>decide to take it in for free service
>was supposed to be notified after a day or two
>over a week later i still heard nothing
>they didnt even bother notifying me
>next day
>go for a ride
>do a little hop
>rear wheel literally falls out because apparently tightening a QR skewer is too fucking mentally taxing
>completely bent the rear fucking wheel
>ended up doing some weird shit to not kill myself and front wheel also bent
They fixed it for free, but that's the last time anybody but me is doing service on my fucking bikes.
