>>1706022That's basically everywhere, passengers have no bargaining position and won't/can't ask their money back for delays or the extra costs incurred due to delays. They just complain to each other, the odd one might try to get their money back but it's more effort than compensation is worth.
Freight companies have long-term contracts and lawyers, if they're not on time the operator needs to pay a fine as defined in contract. That means the operator will always give priority to freight.
Business as usual for consumers.
