Typical cheap hybrids do not have the attributes that make rigid bikes comfy, which are:
>high quality supple tyres
Width is not the key factor. Even high end road tyres in 28mm sizes ride better than stiff sidewall, cheap, thick, puncture protection-focused 'city' 'hybrid' tires.
>nice fork
nice forks, chromo or carbon, offer good passive suspension and do real duty for comfort. Cheap hybrids come with overbuilt hiten or aluminium forks which are too stiff and ride harsh. The problem is worse on disc bikes which need additionally overbuilt forks to resist torsional twisting.
>quality contact points
wide pedals or clipless, nice feeling grip/tape, proper saddle, your cheap hybrid typically has none of this and does not feel good man
>a good fit and a rider who rides
your muscular effort riding gives you suspension and it's promoted by a well fitting bike. Whereas the fit and inclination of most cheap hybrids and their riders is to sit on the seat and coast, in which case their body is not acting to diffuse shock and it will all be felt.
Suspension is a valid cope for all those things, on a cheap bike, with a lazy rider.
A quality rigid bike is better.
