https://www.hyperlitemountaingear.com/pages/shipping-delaysI was about to buy a new HMG pack, but I don’t want one made in Mexico at that premium price? Anyone else feel the same? I’m disappointed to say the least.
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So, here's what's been going on that may help explain the recent issues and what we’re doing about it. And in no way are we making excuses. We own it. We just want you to know that we are acutely aware and are fixing the problem.
To start, demand has been incredible. So, thank you very much for your support of our brand and your appreciation of our best-in-class ultralight gear. However, we do not have, and cannot find enough, skilled stitchers and makers in our community to fill the seats required to make all the bags currently on order. We have been plagued by the similar 2021 labor shortages across the nation as a result of Covid that you’ve likely read about in the news. And due to our deep customer commitment, we have no choice but to find alternatives.
Fortunately, in May we were able to secure a factory in Mexico that is a 100% extension of Hyperlite, and is 100% dedicated to our tent and pack production. It is run by a long-time friend, and we have been immersing the best makers from our Maine headquarters into this factory to train and ensure our products are made exactly the same way we always have. We are just beginning to receive completed goods back in Maine, we already have 120 stitchers working for us there, and we are very close to securing Fair Trade and Living Wage certification for the facility.
And we cannot think of a better location for the supplemental production of Hyperlite Mountain Gear products. Our extension factory is located...
