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DJI Mavic Pro: RC not connecting to Drone

No.3037301 View ViewReplyOriginalReport
Anyone here got a Drone?
Specifically, the DJI Mavic Pro?


My DJI Mavic Pro arrived yesterday just in time for a project shoot. But, i'm having major issues straight out of the box:

> Open package, charge everything.
> Download the DJI GO 4 app, go through the motions of signing up to DJI, activate my drone, etc.
> Turn on the controller, plug in phone and relaunch the DJI GO app.
> Download latest firmware, as prompted.
> It gets to 39% and stops for a few minutes.
> Suddenly, phonecall from my gf. She's stuck miles away and I have to come get her, she's got a show tonight.
> Get ready to leave immediately
> Phone rings. "Don't worry, it's all sorted now. I have a lift home."
> Okay, right, so back to the Firmware update.

> Relaunch app, no idea if the firmware completed or not. I assume it didn't, because I had to answer the phone. Wether the update runs in the background or not, I have no idea.

> Decide best thing to do at this point is reset the firmware cache and start again from scratch.
> Now, my RC won't connect to my phone, or my drone. It's constantly stuck in "connecting..."

>I've tried using the cable and directly connecting my RC to DJI Assistant 2 (on my phone, on my mac, on my pc), but even that doesn't recognise the RC. The cable is fine, i've tried it on the Drone and it recognises it. The problem is isolated to the RC.

> Spend the best part of yesterday looking through forums and apparently a lot of people have the same issue. the Firmware update got to 30-40% and then froze (I happened to answer my phone during the freeze, backing out of the App during the freeze)

Do I have to send this back to China?
No kidding, it took 5 months between pre-order and now to receive it. I'm fucking shitting myself at the prospect of going through all that shit again.

I know it's a long shot but i've tried everything I can think, can anyone here help?