>>3405692Don't back out, that's no excuse.
They accepted a job they couldn't do, and destroyed your film in the process without prior notice.
What if you had important shots in there?
Even the limited liability waiver most labs have (usually you can see that in the cutoff they give you), says clearly they're liable for *film and processing refunds* - but not damages due to the value of the pictures.
Read their policy, if they have one, bring this up to them. Then shittalk them on google reviews, twitter, etc., and send them an email titled "Letter before action".
Write down what you're asking for (say 50$) and why this is justified, present the proof (payment for processing, destroyed film, etc.) saying that you're taking the case to Small Claims Court.
Put your name, the business name and address on the header, and finish your letter with:
"I would like a reply as soon as possible so that I know you have received this letter. If you do not agree to the above, I would kindly request you provide me with a detailed response stating your reasons why. To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.
If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue a Plaintiff's Claim against you in the Small Claims Court at Sheppard Ave. East, without further notice. This may increase your liability for costs and damages.
I look forward to your acknowledgement."
More info here:
https://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/Form is here:
http://ontariocourtforms.on.ca/static/media/uploads/courtforms/scc/07a/SCR-07A-Jan14-fil-EN.pdfAnd here for fee waiver:
https://www.attorneygeneral.jus.gov.on.ca/english/courts/feewaiver/index.phpNever had a case where this didn't work, apart from a time with a Ryanair delay that they tried to bullshit around claiming "technical issues". And in that case I went along with it, paid nothing, and got £1000.
