I am having a very major issue with the x100vi, I have tried troubleshooting in every way I possibly could and now I am not sure what to do. The first issue is that I am unable to edit/save/ or do anything involving making custom film simulations. The second issue is I am unable to reset the camera in any way, when I click reset, it does nothing.

So far I have tried the following: Turn off and on, remove battery and SD card, switch SD cards, update firmware. Charged it, let the battery basically run out.

I am stumped on what to do next, I tried searching online for hours but found no one had similar these same issues. I am wondering if In should return the camera.