>>11544288Different anon here.
I live in the EU.
I once got a breakage on a 2-pack. Precisely, it was the infamously easily breakable shoulder on Storm Collectibles Golden Axe lizard skeleton 2-pack. One of the two figures broke before I could even feel I was exerting excessive force; I dropped the second in boiling water and managed to unlock it.
Asked for a replacement. They called me by phone to talk about it. I think they offered to either give me another set to my pile of loot (iirc I would need to pay shipping and taxes normally) or a full refund to my wallet. I chose the wallet refund since they were just skeletons after all, not a character I absolutely needed intact. They refunded me fully even though I told them I would be ok with a partial refund since only one of the figures broke, so that was nice.
If you choose a replacement maybe you can ask them to mark it as replacement to avoid paying taxes or whatever, I don't know.
(I eventually bought a second set during a sale; I think they are still available and on discount)
