>>11199394request a replacement through their process, if you've never done it before, it's really simple online form.
constant bothering is the only solution, they need to "know" it's a problem
I requested like, three times, a replacement for my The Mandolorian's helmet because the print was off-centered. at that point they made me send a picture of the bad ones (they were truly not centered, I wasn't trying to get extra free helmets), but I eventually got one that was perfect. (I was like WTF I spent $30 for this figure, it should not look goofy with a crooked face, it was the most important part of the set!)
