Quoted By:
>ME: hello Lego customer assistance lady, i bought wall-e and now the head joint has been updated because it was faulty. can you send me the parts to make the modification?
>LEGO: sure, here are two clicky hinges for the neck.
>M: uh no i meant the actual head that spins loosely
>L: the what now?
>M: here, it's on this Ideas blog post, it shows the instructions and everything. the thing with the ball joint and all the rest.
>L: oh do you want me to panic and send you three of those ball joint pieces? cause i don't know anything about this modification even if it's written clearly on the blog.
>M: uh, what? no i'd also need the other pieces and i don't know what they are. also the instructions. how do you not know about this?
>L: a-ok, here's pic related, enjoy your useless pieces! have fun not fixing anything!
i'll have to wait for the Ideas site to come back online and write them again, linking to moderator's answer to my complaining that customer service screwed up twice
