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So my Dooku has a stuck chest that prevents him from bending forward or back, not too big a deal but I wanted to exchange anyways. Hasbro Pulse doesn't do defective exchanges so they told me to contact Hasbro themselves.
They're out of Dooku so the guy said he'd send me a figure of "greater value", I totally expected to get a Jannah or something. Imagine my fucking surprise when I open the box and its the SDCC Black Series Kenner colors Boba Fett, which I passed on originally so actually needed. Say what you will about Hasbro, but their customer service is to notch. This is the second awesome figure they've sent for free to me(first being first edition mandalorian).