Quoted By:
Damn, Eduard have some fantastic (albeit slow) customer service
>messaged their support team 10 days ago about the instructions for their Yorktown CV-10 railings kit not labeling a part correctly, pic related
>forgot about it until today when I get a response
>I am sorry for the delay, the case was forwarded to our construction office to check this. They have found out that there are two mistakes in the set. One 21 staircase and one 77 staircase less on the fret.
>My colleagues will produce an additional fret. Please, let me know the postal address, we will ship the additional fret as soon as ready.
>it took them 10 days to respond because they reviewed the entire kit for me and found that some parts are actually missing entirely
God bless those czechs
Makes me wonder how few of these things they sell though if these mistakes hadn't been noticed before
