>>10732711Shoulder swivels are fine on mine, though the butterfly joint was too loose/arms too heavy for the joint, so I glued them in place. He doesn't really need them anyways. I also removed the ammo belts to liberate his arm articulation.
You should be able to pop them out, and then just look at the hole and pegs, see if maybe you got some bad QC and there's some flash getting in the way. Some scraping with a blade should solve your problem, I hope.