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The face of my Dragon Scale Lancelot Albion came scratched up again. I initially ordered one from BBTS, but it had visible paint marks all over its body and face, and the leg joint was a bit loose. I requested a refund, and BBTS gave me the full amount back, including shipping, in store credit. I decided to buy another one, but this one arrived with scratches on the face.
Normally, I wouldn’t stress about minor flaws on cheaper figures, but this one cost me over $400, including shipping. I was aware of Bandai's quality control issues (even Asian consumers complain about it, as seen in the comments on their recent Metal Build PV video), but I expected better QC for their higher-end products. Now, I can’t ask BBTS for another refund, and Bandai Spirits customer service only caters to Japan.
I just want to replace the head. I’m willing to pay for a new one, but I’m not sure where to look. I’ve already contacted a few eBay and legit AliExpress sellers, but they couldn’t help. Are there any Japanese communities or sources where I could find replacement parts for this figure? I waited for this figure for so long only for me to get 2 bad copies. Incredibly demoralizing. Please help...
