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I really got to hand it to Keith, I had some damage occur to two little tabs on my XTB Arkose (one due to tolerance issues, another due to me not paying attention) and he sent me two entire assemblies for replacement. Sent 'em personally too - and in a leftover Ollie box.
I know X-Transbots isn't the most respected 3P, but it's good to know you can get replacements for their stuff should it have issues.