Sup /toy/,

I finally gave in and bought my first Figma. I've wanted this thing since I first saw it but could never justify the purchase. A while back I got a pretty sweet tax refund and decided to take the plunge. It just came in the mail and it's great, but I have two problems. Picture related. It's not my own picture, but my phone is being a shit so I just grabbed one off Google to illustrate the problems.

First off, I can't get her ear covers off, even though they're supposed to be replacable.

Second, the lower part of her waist joint (where it connects to her hips) seems completely locked. And it's not even locked in neutral position, but in eternal hip sway mode. All the other joints are fine, but this one looks like it was tilted to the side too far and got stuck.

It's a brand new out-of-the-box figurine. Are these kind of problems normal? Also, what would be the best way to fix these things? I could try to force them in the hope they'll be ok when I loosen them once, but I'm fucking terrified I'll break the fucking thing in half with my giant meat hands.

Please help a poor noob.