>>6071939>>6071953The final part is about the company itself, and much like the product they make, is a mixed bag.
Ultimately, they're good guys (and girls), but most certainly are a small operation. With employee numbers in the single digits, they're essentially running this line as a side job and a passion project. They're very enthusiastic and usually pretty honest, but they do have a tendency to make claims and say they'll do things (like update bios or post teasers for 2.0 weekly) they don't actually follow through on. They do have good intentions, but the road to hell is paved with good intentions and all that.
If there is an issue with your product, 9 out of 10 times, they'll replace it in a jiffy with no questions asked. If you're that unfortunate 10th of the 10 however, be prepared for months of no response to any communication what-so-ever. It seems when they have the items they replaced them asap, when they don't....they avoid any problems like a 5 year old who's pretending he didn't break the vase in the hallway.
As for shipping, they are indeed slow. On the off season, with no major releases, I believe they only ship out once or twice a week. It's most likely they get a Fedex pickup and those things can be costly.
Their initial shipment of ML figures for KS backers originally shipped three months later then estimated. This ended up pissing off many people, however in the grand scheme, a 3 month KS product delay is actually not bad at all, and actually a pretty quick turn around. However, they have had some fairly absurd issues that lead to even more repeated delays that while annoying can't really be faulted to them. Improper price quotes from USPS, Paypal pulling their support due to their high volume short burst sales structure, a massive website failure at in stock product launches, all of these issues are things that reflect poorly on the company yet were all outside the field of their control.
