Customer Service appreciation/horror stories thread.

>receive figure that I ordered from amiami
>figure is defective
>contact them asking for a replacement figure
>"we currently cannot exchange the figure for a new one"
>check website, figure is in stock but they won't send a replacement
>okay whatever, just refund me
>"send the item back to us at this address using the cheapest option that has tracking"
>send item, comes out to 38 dollars to ship from NYC to JP
>"when will you issue the shipping refund?"
>"we have initiated the process on refunding your return shipping fees. this may take a few weeks"
>package successfully delivered to them
>original purchase refunded on Paypal promptly after they receive it, probably because I have the ability to escalate and they'd be fucked
>4 weeks have passed since they "started the refunding process"
>"hi, any updates on shipping refund?"
>"we can see that your refund is being processed and may still take some time"

Why would it take so long? Are they just trying to blow me off and hope I forget about it eventually? Anyone get refunded from Amiami before?