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Mandarake Mail Problems?

Anonymous Fri 18 Aug 2017 12:10:23 No.6487586 View View Reply Original Report

Has anyone been having issues with Mandarake not sending the confirmation/shipping/payment mails? I've been using them for years and all of a sudden, I've had to go to my account's order history page in order to check the status.

Anonymous

Anonymous Fri 18 Aug 2017 12:28:27 No.6487601 Report

Quoted By:

I've used them several times over the last month and had no problems. Are you using a different store to normal?

Anonymous

Anonymous Fri 18 Aug 2017 13:08:46 No.6487634 Report

Quoted By: >>6487646 >>6487733 >>6487774 >>6488026 >>6488063 >>6488124 >>6488539

Can't say I've used them yet, keep looking at them. But why in God's name is their shipping so expensive, even for SAL?

Anonymous

Anonymous Fri 18 Aug 2017 13:18:06 No.6487642 Report

Quoted By:

Check the spam folder, those manda emails have a habit of dissapearing to random ass folders on my gmail regardless of settings. I've also gotten to the point where I just check the mypage regularly.

Anonymous

Anonymous Fri 18 Aug 2017 13:18:22 No.6487643 Report

Quoted By:

nope but after 3 days send them an email, the initial order confirmation usually mentions to do this.

I just hope its still in stock for you

Anonymous

Anonymous Fri 18 Aug 2017 13:20:45 No.6487646 Report

Quoted By:

>>6487634
The fuck are you talking about? They charge the same price as everywhere else. Maybe you're thinking of Nippon-Yasan?

Anonymous

View Same Google ImgOps iqdb SauceNAO your opinion is trash.jpg, 56KiB, 600x547

Anonymous Fri 18 Aug 2017 15:01:55 No.6487733 Report

Quoted By:

>>6487634
>Can't say I've used them yet,

Anonymous

Anonymous Fri 18 Aug 2017 15:32:19 No.6487769 Report

Quoted By:

I started buying in Mandarake this year and have asked my purchases by SAL with tracking number and everything has come at the set time without any problems so far.

Anonymous

View Same Google ImgOps iqdb SauceNAO do what.jpg, 32KiB, 538x555

Anonymous Fri 18 Aug 2017 15:35:02 No.6487774 Report

Quoted By:

>>6487634
>But why in God's name is their shipping so expensive, even for SAL?

Anonymous

View Same Google ImgOps iqdb SauceNAO 1000_internets.jpg, 108KiB, 600x261

Anonymous Fri 18 Aug 2017 18:51:20 No.6488012 Report

Quoted By:

I'd bet 1000 internets that OP hasn't even emailed Mandarake and asked them what the problem is.

Anonymous

View Same Google ImgOps iqdb SauceNAO 1492849305962.png, 195KiB, 411x483

Anonymous Fri 18 Aug 2017 19:00:50 No.6488026 Report

Quoted By:

>>6487634
The only shipping they do that's expensive for what you get is SAL Parcel, and that's the fault of the shipping service, not them.

Anonymous

Anonymous Fri 18 Aug 2017 19:08:32 No.6488037 Report

Quoted By:

Ordered from them a few days ago and asked them to combine two of my orders. After that, the items went missing for a few days and where even listed as being at another location before I finally got a payment request.
But, I didn't pay it because for some reason they added a random item to my order.
Sent them and email and will hopefully get a response tonight.

Anonymous

Anonymous Fri 18 Aug 2017 19:23:43 No.6488063 Report

Quoted By: >>6488109

>>6487634
I'm guessing you're in the UK or Europe like me.

Their shipping jumped in price earlier this year. Getting a small book sent via DHL now costs me ¥3000+, it's insane.

Anonymous

Anonymous Fri 18 Aug 2017 19:33:30 No.6488084 Report

Quoted By: >>6488116 >>6489069

Other than sometimes ordering an item but it ends up cancelled due to being out of stock (Which has been pretty much a non-existant issue for me the past few months anyway), the only issue I ever had was that one of the items I ordered was not included and was instead replaced with a similar figure. Contacted them, they apologized and refunded me, problem solved. Funny thing was though that the figure that got included was one I was going to eventually buy anyway.

So glad they got rid of the 500 yen fee for having an order less than 5000 yen before postage.

Anonymous

Anonymous Fri 18 Aug 2017 19:49:54 No.6488109 Report

Quoted By:

>>6488063
Fellow European here. You can always ask them to ship your items via registered Airmail Small Packet. If you live in a country that's not on the Doha agreement list you can even tell them to use registered SAL Small Packet.
Both methods cover insurance for an item value below 5000Y and is restricted to a total weight of 2kg (all sides of the package combined < 90cm).

On another note, don't bother to ask them whether they can use unregisterd shipping, they will never do that.

Anonymous

Anonymous Fri 18 Aug 2017 19:52:37 No.6488116 Report

Quoted By: >>6489071 >>6489554

>>6488084

The 500Y fee for orders under 5000Y doesn't exist anymore. Changed it back in 2015.

Anonymous

Anonymous Fri 18 Aug 2017 19:57:50 No.6488124 Report

Quoted By: >>6488125

>>6487634
>900 yen is expensive registered SAL
??????????????????
?
?
?

Anonymous

Anonymous Fri 18 Aug 2017 19:59:46 No.6488125 Report

Quoted By:

>>6488124
>900 yen is expensive for registered SAL
??????????????????

Anonymous

View Same Google ImgOps iqdb SauceNAO well thats just prime.png, 332KiB, 512x384

Anonymous Fri 18 Aug 2017 23:51:15 No.6488539 Report

Quoted By: >>6488664

>>6487634
I paid 980yen for RSAL just last night
How the fuck is that expensive?

Anonymous

Anonymous Sat 19 Aug 2017 01:01:03 No.6488664 Report

Quoted By:

>>6488539
It's not particularly expensive, but it seems expensive comparitively. I can get airpacket from Amiami for 1k which usually takes a week and DHL 7 day delivery from Zenmarket for 1k. Mandarake RSAL always runs me just under 1k and usually takes a month to arrive.

Anonymous

Anonymous Sat 19 Aug 2017 04:40:57 No.6489069 Report

Quoted By: >>6489554

>>6488084
>Other than sometimes ordering an item but it ends up cancelled due to being out of stock
Best way to avoid this is search/order from Saha. It's their warehouse. If it's listed there, then its in stock. It's not a storefront.

Anonymous

Anonymous Sat 19 Aug 2017 04:41:57 No.6489071 Report

Quoted By:

>>6488116
>So glad they got rid of the 500 yen fee for having an order less than 5000 yen before postage.
That's why he said this, dimtwit.

Anonymous

Anonymous Sat 19 Aug 2017 14:04:09 No.6489554 Report

Quoted By:

>>6488116
Right, that's what I was mentioning.

>>6489069
Yeah, the sahra warehouse is one of their best places to order from, especially when the shipping charges are shown upfront. Just gotta remember to be logged in if you want it on the item page itself.

Anonymous

Anonymous Sat 19 Aug 2017 14:10:20 No.6489557 Report

Quoted By:

>>6487586
No problem here. I've been getting all of mine just fine and have bought a ton from them this year.

Anonymous

Anonymous Sat 19 Aug 2017 16:53:01 No.6489766 Report

Quoted By: >>6489768

Holy fuck. OP here. It took 3 fucking days and the Order Confirmation e-mail finally got sent.

Anonymous

Anonymous Sat 19 Aug 2017 16:54:12 No.6489768 Report

Quoted By:

>>6489766

This is AFTER I've paid for them like yesterday.

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