>>34619623They have your money. Why would they care about improving their service when what they're doing right now is easy and cheap? Hell, they could cut costs even more and still make as much money as they are now. This isn't just limited to Niantic. Welcome to the business world.
The only way to fix it is to stop feeding them money, which will force them to either step up their game or shut down. We win either way - we get a better game with better service, or we're finally released from this shitbag of a game.
