>>33318456As lacking as I found male trainer customization to be, I still felt like a well-dressed Calem looks much better than any of the old protagonists.
As for female customization, it's great. For both trainers, it gives players a way to change up the way their trainers look without going too far. Don't like Calem's black hair and red cap? Give him brown hair and a white beanie. Not into skirts? Serena has a lot of pants options.
The problem isn't customization itself, but rather the amount of effort GF is willing to put into making it even better. For example, there's plenty of NPC trainers with crazy anime hair colors, like the XY and ORAS Ace Trainers, who have purple and green hair. Both are even selectable as multiplayer avatars. However, you yourself are unable to have purple or green hair.
>>33318484I guess I can't argue with that, but I felt like default Serena and the Sun and Moon protagonists had their own identity, especially the female one with her oversized shirt and flower hat. Face customization isn't too far off from the skin tone selector, and in XY and SM's cases there was still a default/official tone for them, the fair-skinned one with black eye color.