Quoted By:
They're good people working for a bad organization due to circumstance.
>Jesse grew up super poor, her mom leaves her on a TR mission to chase Mew leaving Jesse alone
>went to nurse school but it didn't work out
>had to join TR to make ends meet
>overall a person who's willing to do anything to survive, is haughty and arrogant but not inherently evil, as she cares for her Pokemon heaps (as seen by her Gourgeist and Mimikyu among others)
>James ditches home to escape an arranged marriage with a terrifying girl he hates
>forced to abandon his closest friend Growleith
>has been seen time and time again to be compassionate to his Pokemon, probably the most genuinely caring person in the series
They're both good people who fell through the cracks. If one or two other things went better for them, Jesse would be a rich contest star and James would fund a Safari Zone in the name of Pokemon conservation.