>>48478485The effort that goes into character customization would not go towards fixing almost anything you're going to complain about. Game design is not a game itself, you don't have a set amount of effort points you put into different fields. You assign people to tasks they are skilled at. Whoever designed the costumes and altered the skin and hair colors is not the same person who balanced the combat or set the narrative pace. At best you'd get a marginally prettier looking game, maybe, in one section. You would not get whatever else it is you're hoping for.
Please learn how game design works, particularly game design after the turn of the millennium with the rapid advancement of polygonal graphics.