>>52368989As someone who worked for Nintendo support as a tier 2 "supervisor", as in worked on Nintendo's campus in their customer support/testing building taking escalated calls and things related to potential legal situations with PPI (like if someone's battery exploded in their system), what you're saying is a really bad cope. The support material is identical across all branches of Nintendo support, because yes, in addition to in-house escalated support, Nintendo does subcontract to external places; two of them if I recall correctly.
Your second thing about them not being allowed to say anything is correct, but it's not just because support centers are random companies, it's because Nintendo plays it close to the vest and pretends everything is okay unless things catastrophically break (like when Piranha Plant codes didn't go out for Smash or when Bayonetta 2 codes were omitted from a batch of Bayonetta/Bayonetta 2 combo games and I had to stay for overtime for like two weeks handling nothing but calls for them). Hell, even the documentation for shit like pokemon just going missing from pokemon bank was ambiguous as hell with what amounted to "We don't know, shit can just go missing. Also, if your sub expires, your pokemon can go missing anywhere from one day to six months, so please make sure your sub is kept up."
