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I don't believe Gura is a bad person. But Hololive has certainly turned her into a social narcissist who has no idea how fans feel looking in from the outside (and if she did at one point, then it's long gone now). The constant disappearing acts and radio silence, followed up by endless promises that can't be kept and then the love bombing. Then BAM, gone again. It's the most blatant form of manipulation I've seen.
