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I'm looking at other options, and there are software like VRoid and VStudio. I'm getting she picked the now defunct V-Katsu service because it was a lot cheaper, and likely less time consuming to learn or use.
This service ended in June, so I guess she now had 2 months to work with? A new 3D model by the end of the year?
Or are these 2 services too expensive/too hard for her to use?