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When you become a public figure, you get both fans and haters, stalkers and admirers. Dealing with humans has ups and downs.
The popular vtubers usually refrain from personal socialization with their fans (example: Gura). But the indie / smaller ones do enjoy chatting with fans on discord (example: Kagura Nana, Nina Saotome). Kiara is somewhat in the middle, but she has plenty of haters due to her forthright personality. Also, we have little idea what they are like in real life.