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I like that actually. Don't tell me it's gonna be ready in 48 hours if it's not gonna be ready in 48 hours. Tell me the truth, "the technician is fixing some things, so we will work on it in when we have time, probably in a week". Then I know what to expect. But promising 2 days, and then they taking 2 weeks to troubleshoot and fix something is annoying as hell.
