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TLDR:
They deeply apologize to all the Sensei (Players)
The collab was in preparation for 2 years
They waited for all the BA versions to be released before releasing this collab to synchronize the benefits
They did not expect the collab to be so badly received
They apologize again
They apologize that during the drama they remained silent
The reason is that due to copyright, internal review and business segmentation, they were not allowed to speak during the drama, but now they can
They apologize again and say that in the future they will do their best to communicate with the Sensei (Players)
They confirm that there will be no other collab with Mahjong Soul