Wake up, honey, it's yet another round of the talents did not know anything! They never asked if the merch was done and being sent out. None of the fans ever said anything to them like good little girls and boys, even if it's been 6 months of zero notification about anything from the company. The talents just did not know! Luckily for the fans, they can go ahead and take their complaints to the defunct company. Whoops! Looks like you'll have to deal with your bank instead and explain to them you were buying anime knick-knacks.