>>51058198the really short tldr is she had rich asian immigrant parents who moved to the US, sent her through a super prestigious art school, and she's since launched an art studio from that. Said studio often had issues delivering product or proper customer service when things go south due to a combination of overpromising, learning as they go, and people overexpecting, although IMO they're slowly improving and i had literally 0 issues ordering the HoloEN and Omori merch