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Tech Support

No.1503829 View ViewReplyOriginalReport
>watching video
>pic related happens
>screen melts down and fades to black
>restart laptop
>laptop boots up and does the same thing
>everything else works fine
>factory reset laptop
>it fixes
>fastforward 8 months
>exact same thing happens
>except this time the screen is just black
>reinstall windows
>tfw it doesn't fix it this time
>tfw device manager is not detecting the monitor
Any clue as to what the issue might be, or what I could even do to fix it?
I wiped and reinstalled windows through the windows 11 options using a HDMI cable with a different monitor (I couldn't do a factory reset through BIOS because it doesn't connect to the HDMI while in BIOS).

For reference, this is the exact laptop I have: https://laptopmedia.com/gb/laptop-specs/razer-blade-17-4/
The manufacturer part number (MPN) is RZ09-0406AWA3-R3W1