/wsr/ - Worksafe Requests » Thread #183599

[18 / 8 / ?]

652KiB, 397x223, failure.gif

Anonymous Fri 02 Sep 2016 19:17:10 No.183599 View View Reply Original Report

Quoted By: >>183613

HP Touchscreen isn't working...
Also, wireless mouse stopped working last night as well.
I don't know what I did, but I am on the verge of tears from having to use the trackpad...
Product specs: http://www.bestbuy.com/site/hp-envy-17-3-touch-screen-laptop-intel-core-i7-16gb-memory-1tb-hard-drive-hp-finish-in-natural-silver/5238500.p?id=bb5238500&skuId=5238500
BUT operating Windows 8.

Anonymous

View Same Google ImgOps iqdb SauceNAO zomg touch.png, 87KiB, 795x706

Anonymous Fri 02 Sep 2016 19:33:20 No.183613 Report

Quoted By: >>183676

>>183599
Winkey-R
Devmgmt.msc
View-->Devices by Connection
Post screenshot

Pic related: my touchscreen/pen needs no fewer than eleven drivers to work properly.

Anonymous

View Same Google ImgOps iqdb SauceNAO help.png, 43KiB, 788x687

Anonymous Fri 02 Sep 2016 20:42:28 No.183676 Report

Quoted By: >>183723 >>183726

>>183613
Mouse isn't plugged in. Slightly more concerned about touchscreen at the moment.

Anonymous

Anonymous Fri 02 Sep 2016 21:58:16 No.183723 Report

Quoted By: >>183760

>>183676
What is the error associated with "touchscreen"?

Anonymous

Anonymous Fri 02 Sep 2016 22:01:25 No.183726 Report

Quoted By: >>183760

>>183676
>Winkey-R
>Devmgmt.msc
>View-->Devices by Connection
>Post screenshot
Well, three out of four ain't bad.

*sigh*.

At this point, you need to go all IT Crowd, uninstall the touchscreen device, and reboot.

Anonymous

Anonymous Fri 02 Sep 2016 22:59:46 No.183760 Report

Quoted By:

>>183726
I did that~ still not working.
>>183723
I'll have to investigate further when I get back home.

Anonymous

View Same Google ImgOps iqdb SauceNAO Capture2.png, 32KiB, 638x652

Anonymous Sat 03 Sep 2016 03:10:43 No.183923 Report

Quoted By:

1/2
In the event viewer around the time it stopped working.

Anonymous

View Same Google ImgOps iqdb SauceNAO Capture.png, 15KiB, 402x456

Anonymous Sat 03 Sep 2016 03:14:07 No.183924 Report

Quoted By:

2/2
It can't find the drivers?! I tried the automatic search but it's not working... And I'm not tech smart enough to do it manually on my own.

Anonymous

View Same Google ImgOps iqdb SauceNAO 2016-02-27-813917.png, 987KiB, 950x902

Anonymous Sat 03 Sep 2016 05:29:03 No.183982 Report

Quoted By:

Bumping because I just want to play video games and scroll with my touch screen...

Anonymous

Anonymous Sat 03 Sep 2016 12:43:14 No.184078 Report

Quoted By:

Bump

Anonymous

Anonymous Sat 03 Sep 2016 12:47:49 No.184081 Report

Quoted By: >>184094

Oh! Isn't there a thing where you can set your computer back to the way it was before certain changes were made? I can't remember what it's called...

Anonymous

Anonymous Sat 03 Sep 2016 13:46:21 No.184094 Report

Quoted By: >>184180

>>184081
System restore

Anonymous

Anonymous Sat 03 Sep 2016 15:28:05 No.184180 Report

Quoted By: >>184183

>>184094
Welp. This did not work. Also tried this...

Anonymous

View Same Google ImgOps iqdb SauceNAO Capture3.png, 18KiB, 664x483

Anonymous Sat 03 Sep 2016 15:32:34 No.184183 Report

Quoted By:

>>184180
Woops. I meant this image.
Also ran Avast for viruses.
If it helps, I was playing Dead by Daylight and alt+tabbing between that and omegle.

Anonymous

Anonymous Sat 03 Sep 2016 20:39:01 No.184297 Report

Quoted By:

Please.... help meee...

Anonymous

View Same Google ImgOps iqdb SauceNAO cryingkaori.gif, 806KiB, 500x255

Anonymous Sun 04 Sep 2016 01:50:24 No.184463 Report

Quoted By:

Please anons...

Anonymous

Anonymous Sun 04 Sep 2016 11:28:22 No.184613 Report

Quoted By:

bumping for life...

Anonymous

Anonymous Sun 04 Sep 2016 12:29:56 No.184622 Report

Quoted By:

Go to "software solution", download "hp support assistant".

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m7-u100-Notebook-PC/10862139/model/11715534

Run it, and search for updates via this application. If it doesn't work, use the "get assistance" option to get help from HP directly. They are getting paid for this and know most of the DAU-problems with their devices.

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