>Thank you for contacting Pokémon Support! We understand that you are not currently receiving the Pokémon Trainer Club Newsletter. In order to receive the newsletter, you must subscribe by following the instructions below: 1. Sign into your pokemon.com account. 2. Navigate to your Profile Overview. 3. Scroll down to Marketing Preference. 4. Check the box that reads "I would like to receive marketing communications, including email messages with the latest news, offers, promotions, events, and games, and other ways to receive marketing communications from The Pokémon Company International." If this box is not checked, no promotional email will be sent. If you have only recently checked the box, you may not receive this month's newsletter. If you received the newsletter previously, and delivery suddenly stopped, we recommend that you follow the instructions below: 1. Add the email address pokemon@email.pokemon.com to your email account address book and safe sender list. 2. Check your spam folder. If you see a newsletter there, please mark the newsletter as "not spam". Additionally, make sure that the address pokemon@email.pokemon.com is not in your Blocked Senders list. 3. If you use Google Mail, note that newsletters are typically delivered to the "Promotions" Tab. If you do not see the tab, please check your Gmail settings to enable the Promotions Tab. 4. Sign into your pokemon.com account. 5. Navigate to your Profile Overview. 6. Scroll down to Marketing Preference. 7. Uncheck and then re-check the box that reads "I would like to receive marketing communications, including email messages with the latest news, offers, promotions, events, and games, and other ways to receive marketing communications from TPCi." Please note: We are unable to resend newsletters. Please let us know if you have any further questions or concerns!Basically, they just telling everyone affected by this glitch "you got bad luck, its not our problem, fuck off"
