>>47393678He didn't post the full email.
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Valued Pokémon Center Customer,
We have an important update regarding the Pokémon TCG: Sword & Shield—Chilling Reign Pokémon Center Elite Trainer Box you recently ordered.
The Sword & Shield—Chilling Reign Pokémon Center Elite Trainer Box was intended to include a total of 10 Sword & Shield—Chilling Reign booster packs. Due to an error in manufacturing, the product you receive will include a total of eight (8) Sword & Shield—Chilling Reign booster packs.
As your trusted source for official and premier Pokémon merchandise, we’re disappointed in this error.
We are unable to replace the Sword & Shield—Chilling Reign Pokémon Center Elite Trainer Box with a version containing 10 booster packs. However, should you decide to keep this product, Pokémon Center will provide you with all of the following at no additional cost due to this inconvenience:
Credit to Your Original Payment Method:
• After your order has shipped, we will start processing a credit in the amount of $10 + applicable taxes. (Please allow roughly 1–2 weeks for this to be reflected on your original payment method.)
-AND-
Additional Pokémon TCG Products:
• Two (2) Pokémon TCG: Sword & Shield—Chilling Reign booster packs
• Three (3) Pokémon TCG cards:
Galarian Articuno V (Sword & Shield—Chilling Reign #058)
Galarian Zapdos V (Sword & Shield—Chilling Reign #080)
Galarian Moltres V (Sword & Shield—Chilling Reign #097)
If you decide to keep your Sword & Shield—Chilling Reign Pokémon Center Elite Trainer Box, there are no actions necessary on your end. The items listed above will ship and arrive toward the end of July to the address you provided for the original Pokémon Center Elite Trainer Box order. You will receive tracking information once these additional items have shipped. If you have any questions, please reach out to us.
We regret this error and appreciate the opportunity to keep you as a valued customer and Pokémon fan.
