>>75488875>>75489349this is exactly this. It's to keep tabs on people who are frequent customers. It may not seem like much but recognizing the biggest donors does great for future earnings. Also, it's not like you need to keep track of literally everybody, but maybe 100 of the most frequent chatters. In entertainment industries, it's a minority the ones that produce the majority of the earnings. It's always been like this forever. So even if you have 100 K subscribers, you know it's only about 100 the ones who tip regularly.
Also, one important reason, keeping track of chatters helps identify schizos. There will always be crazy people who believe they can buy their way into a chuuba. So making sure you know who they are and how crazy they are is good so you know when to adjust your behavior toward them. Also in a company like Phase, you can identify the schizos who follow different talents, and know when they are a liability to everybody.