>>1938818you mean this hole ? just reach out to them act like you know nothing and ask for a solution, installing the pedals in the wrong side seems impossible as you would notice that it wont go in, even if you force it, the only other thing i could think of is that the pedals threads are not the same size as the hole, so the pedal could go in but wiggle and fuck the crank threads as you were riding, post a picture, did you installed the pedals yourself ? honestly just act retarded, call them and use the the customer is always right etc etc