Over the past few years, Lego's overall quality has declined, and the prices have either risen or stayed the same. Lego's main values are based upon precision, perfection, and quality/durable products.
Issues with their products are becoming way too common, and in turn, not much is being done to resolve it.
Complain to customer service or write Lego a letter and mail it; they will forward it to people who will change these things. I did this yesterday, and noted various things such as:
> same coloured pieces from the same set have different tones (dark bley can be lighter or darker between 2 pieces)> the printing issue that arises when printing yellow/flesh tones on dark coloured pieces, even though all promotional material and packaging shows flawless printing of said part> increasingly brittle bricks, I've had more bricks break on me in the past 3 years than I did as a kid, and I've been collecting/buying Lego for 15 years; nowadays I just display sets, and have bricks crack just from sitting on a shelf!!!!!> prices rising, quality declining> missing parts/broken bricks; I've had to replace many pieces through Bricklink and Lego Customer Service, and it's costed me a lot of money. I have since been banned from Replacement Parts orders for "abusing" the service, when in reality I am only replacing parts that shouldn't have broken in the first place.I also mentioned that I have read many posts from people on various forums who have faced the same issues, and that it is becoming more and more common. We need to literally bombard Lego with personal complaints if we want change; Lego is all about quality; peoduction is supposed to get better, not regress into lower-quality products.
Lego Customer Service chat:
https://www.lego.com/en-us/serviceMail addresses are found on the Customer Service website, under the "contact us" section; just select "mail us" and choose your country, it will give you a corresponding address to send mail to.
