>>12322492anon, you don't seem to even understand my question, so i will tell you the answer. the reason you would have to impose monetary consequences artificially is that a delay of 15-60 minutes does not reduce the desirability of the service to most customers. you will always be outnumbered by a vast supermajority of customers who simply don't care that the collab started a little late. we all continue to pay because we have not been shortchanged. we are receiving what we paid for, at the quality we expected.