>the internet, and social media is like the ultimate low context culture, you’re just… You’re engaging with and talking to and seeing people, who you have no idea who they are, and all you have to go on is… Are these words in a box, right? You have no kind of sense of… It’s very hard to intuitively understand where people are coming from
>You typically don’t go through the archives and see what everyone’s been talking about, you just throw something out there, and it’s typically often inflammatory or it breaks this unspoken rule, and everyone just gets upset by it, and then the person who did the initial morb throwing is like, “Well, I don’t know what the problem is, I just wanna talk about this and… "
>social media is just always gonna be hard for productive conflict
>it can be just somebody coming into it to a forum where more people have established norms and not understanding them, help them understand it quickly, like get them up to speed on the rules, don’t just blame them for being rude or stupid, and so on. Just say, “Look, this is how we do things here,” quickly try and establish some context where there is none